Our Quality Liaison teams have responsibilities, directions, and goals that we hold for each client and customer relationship. The core examples are also open to inclusion for any specific client need or goal that will polish our performance and achieve the greatest result for our client.
Our Liaisons are known
for attention to detail &
thoroughness in all communications with client & customer teams.
Quality and engineering support for automotive and commercial components at customer assembly plants throughout the USA and Canada.
Attention to our client and customer needs to investigate identified quality concerns inside the customer production processes.
Project management to control customer required trials for component design changes and client manufacturing validations.
Data collection and analysis to support investigations for identified quality concerns.
Testing capabilities through client mechanisms and peripherals to support on location component validations.
Efficient and effective communication with client and customer production, quality and engineering teams.
Professional interaction with all customer teams that builds a relationship of respect, honor and trust for our clients.
Involvement inside customer internal quality and engineering meetings to be aware of potential concerns that may affect our client components.
Interaction with customer quality management teams to present our clients supporting information on actions and countermeasures for an identified quality concern.
Negotiation with customer quality and engineering teams for quality concern binning, reductions and closures.
Continuous improvement evaluations for our team members and our processes to ensure first class support for our client.
Outstanding communication and attention to detail with client teams to improve response and efficiency.
Detailed daily or weekly reporting to our client teams to ensure consistent communication for activities and actions.
Professional attitude and mannerism that compliment our client position with their customer.
Effective and consistent reporting process that ensures proper communication and develops history tracking for all client teams.
Maintain consistent management support for our clients containment or rework actions performed by third party companies at the customer locations.
